Terms of Engagement: Programmes

This outlines the framework for services at Health and Hart. Your consultant will go through it with you in the first session of your work together. Please talk with them if there is anything you would like clarified and then you will need to sign the bottom of this form (in the database) to acknowledge your understanding and agreement to these terms.

Health and Hart practices in accordance with the British Association for Nutrition and Lifestyle Medicine (BANT) and for yoga (British Wheel of Yoga).

Consultations

You will discuss and agree what support you want from your Nutritional Therapist in your first session and review the progress and focus of your work together as you go along.

Confidentiality

Information about you disclosed during your sessions or in the pre-consultation forms will be kept confidential.

If your Nutritional Therapist has serious concerns about your safety, or the safety of another person, normal confidentiality may be lifted. You are asked to provide your GP’s contact details, as someone they may contact in these circumstances.

Health and Hart keeps a record of your name, contact details and dates and times of your appointments on a password-protected database. Health and Hart is required to keep notes about the focus of your work. These are kept securely and are password protected. Any reports produced by Health and Hart to evaluate the service contain anonymised data and will not contain any identifying information of clients.

Working with Multiple Therapists

Health and Hart may suggest you see other registered therapists to support your goals. Information about your symptoms and condition will be discussed between Health and Hart and other therapists so that we can provide you with a co-ordinated therapy plan. Health and Hart will ask for your informed consent to share information with the other registered therapists.

Working on Video e.g. Teams, Zoom, Skype, Phone & FaceTime

It is your responsibility to have a working internet connection for all Video (e.g. Zoom, Skype, Teams and FaceTime) sessions. You will be charged for the scheduled sessions if Health and Hart is waiting for your call, but you are unable to connect online. Health and Hart will call you for any phone sessions to a UK landline or mobile number.

Payments

Full payment is required at the time of booking, prior to your first appointment. This can be made via Stripe.

Timeframes & Programmes

You are agreeing to a specific number of consultations over a defined number of weeks, please ask for clarification if you are unsure. Please note that a minimum of 48 hours (working hours - Monday to Friday) are required to cancel or reschedule an appointment, otherwise that session will be forfeited.

Clients under 18 years of age

I welcome consultations with clients under 18, but they must be accompanied by a parent or legal guardian.

Supplements

Supplements may be recommended via Natural Dispensary, Healthpath Pro or other sources. I earn a small commission from supplement companies and in the case of Healthpath Pro they also gain a commission.

The Nutritional Therapy Descriptor

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual's symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

The Nutritional Therapist (NT) requests that the Client notes the following:

• The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.

• Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

• Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

• Nutritional advice is not a substitute for professional medical advice and/or treatment.

• Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.

• Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.

• This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

The Client understands and agrees to the following:

• I am responsible for contacting my GP about any health concerns.

• I give permission for you to contact my GP regarding any agreed aspects of my case.

• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.

• It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.

• I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.

As of 1st January, 2025.